collaboration

Insight: Collect Content and Connect People   Scenario    Knowledge Management programs have frequently started out by focusing on collecting content: "Let's gather all documents ever created and publish them in the official knowledge repository."  This approach didn't work well and resulted in back

Another day, another study of Millennials. Or so it seems. And this one, produced by Crowdtap and Ipsos [download page], shows that in general, Millennials are more likely to trust user-generated content (UGC) than other types of media, also tending to find UGC more memorable. The results echo...

Although social learning is something that we have always done, it has often been ignored or misunderstood by the training industry. Now, however, the proliferation of social tools makes this a powerful way to improve workplace performance. When we consider what social learning means inside an organization, it’s not just adding social media to instructional programmes or letting people interact with one another. It’s more about helping people learn from one another as they work together – enhanced by collaborative enterprise social tools. Learning in today’s networked workplace is not just being trained to do a task, but about learning with and from one another as we face new challenges. In the connected enterprise there is a new role for HR, OD, and L&D  departments. This book looks at some of the key ways that organizations can start to support social workplace learning.

Q: Should an enterprise take steps to avoid having multiple communities or Enterprise Social Network (ESN) groups for the same topic?A: This is an important question, with no consensus on the right answer. In the Communities Manifesto, one of the 10 principles is "Minimize redundancy in communities. Before creating a new one, check if an existing community already addresses the topic."Q: Shouldn't anyone who wants to start a community or ESN group be able to do so?A: Some people believe that all social media should be offered on a self-serve basis and that anyone should be able to c

A post announcing the new report 'Ten Innovations That Should Drive Collaboration Technology' by Serious Insights Principal Analyst Daniel W. Rasmus

Insight: Lead by example, practice what you preach, and model desired behaviors   Scenario   Many knowledge management programs and social media initiatives begin as grassroots efforts or skunk works projects, gaining users from the ground up.  Others are launched by top executives through formal co

In the SIKM Leaders Community, Patti Anklam recently asked for suggestions about what makes knowledge managers effective. She cited my list:
Share what you have learned, created, and proved
Innovate to be more creative, inventive, and imaginative
Reuse what others have already learned, created, and proved
Collaborate with others to take advantage of what they know
Learn by doing, from others, and from existing information
to which she added:
Connect people
Work out loud
Pilot and prototype; refine; repeat
Dave Simmons suggested this list:
Drive for most valued information in an organization
W

When starting an Enterprise Social Network (ESN), it’s important to explain to targeted users
Why should they use the ESN: What are the advantages and benefits?
When to use the ESN: What is does better than other ways of working
How should they use the ESN: Train them on using the ESN effectively
Numerous tradeoffs must be made when selecting and implementing ESNs. Here are ten categories to consider. There are no right or wrong choices. Each organization needs to choose according to their culture and requirements.1. SizeSmall vs. large
Small enterprises and large enterprises