IBM helps launch insurance chatbot | collaboration |

PolicyPal allows customers to buy and manage their insurance policies via mobile. Watson was trained on PolicyPal's database of more than 9,000 insurance policies to be able to gauge the intent of customer queries intuitively, and answer their questions quickly.


It has also been trained to explain complex insurance jargon to consumers to improve their understanding of the various insurance products available to them. Watson Conversation uses natural language processing (NPL) and machine learning (ML) to simulate natural human conversation to put consumers at ease.