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Scooped by Pál Kerékfy
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Artificial Intelligence Is Becoming A Major Disruptive Force In Banks' Finance Departments

Artificial Intelligence Is Becoming A Major Disruptive Force In Banks' Finance Departments | collaboration | Scoop.it
AI has the potential to fundamentally transform banks’ finance function within the next decade – if not sooner.
Pál Kerékfy's insight:

Hogy veszik át a számítógépek a munkák nagy részét a bankok pénzügyi osztályain? Így: RPA (robotic process automation), vagyis a robot (a szoftver) beül a dolgozó helyére, és ugyanazokat a folyamatokat végzi, amiket ő végzett, csak gyorsabban és kevesebb hibával. Ha még kap egy kis mesterséges intelligenciát is ez a robot, akkor már a kivételeket is jól fogja kezelni. Az ember mehet a...

#RPA #robot #robots #bank #AI #ArtificialIntelligence #finance

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A package full of change: An interview with Ian Andrews of Commonwealth Bank of Australia | McKinsey & Company

A package full of change: An interview with Ian Andrews of Commonwealth Bank of Australia | McKinsey & Company | collaboration | Scoop.it


That’s largely a matter of achieving the right balance between assisted interactions—whether face-to-face, over the phone, or via instant messaging—and unassisted, digital interactions. We need to know when customers want each type of interaction and what features they are looking for.

Previously, we delivered each program by itself, with its own change plan, its own communications plan, and its own definition of success. But we knew that rolling out several large programs that way in rapid succession would create too much complexity for the front line, reducing the odds of reaching our goal.

We decided instead to pull major initiatives into single “packages of change,” each around a core theme. That way, from the frontline perspective, the program would feel like a single, predictable piece of change rather than multiple disparate, overlapping changes.

Pál Kerékfy's insight:

Nagyon fontos dolgok hangzanak itt el a digitális átállás motivációiról és végrehajtásáról, valamint a dolgozóktól (vezetőktől) elvárt változásokról. Jól kapcsolódik ahhoz, amit a digitalizációról az elmúlt négy hétben írtam. https://palkerekfy.wordpress.com/2016/06/30/irany-a-digitalis-vilag/

#digital #change #ChangeManagement #CommonwealthBankofAustralia #bank #banking #competition

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